Victor Consultants

Team Leader / AM - Customer Care (E - Commerce)

3 - 8 Years

Job Description

Job Description :

Managing a team of Customer Care professionals
Responsible for identifying, develop and implement tools and best practices for end to end customer service.
Oversee the achievement and maintenance of agreed customer service levels and standards.
Direct daily operations of the customer service team and ensure proper functioning of the department.
Review customer complaints and track resolution and analyse relevant data to determine customer service outputs.
Handle complex and escalated customer service issues.
Coordinating with various departments for resolving customer’s issues/queries.
Monitor accuracy of reporting and data base information.
Identify and implement strategies to improve quality of service, productivity and profitability
Maintaining records of adverse feedback and taking proactive actions for timely resolution

Salary 2 Lac To 3 Lac 50 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 3 - 8 Years
Qualification Other Bachelor Degree

Key Skills

Customer Care Executive

Company Profile

Company Name


Email ID